If you reported the problem as damaged cable the chances are the openreach engineer came out, made the wire safe from anyone hurting themselves but cutting the wire or coiling it up at the pole.
They would then have closed the damage report off on their hand held terminal.
Unless you have reported it to your CP as no dialling tone or no broadband there will not be a job on the system for anyone to respond to. Suggest you call the 0800 number and report the problem.
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