Landline

[William1957]

I don't have a dialling tone on my 2 house phones, .Can anybody help with this.

[imjolly]

are you on digital voice?

have you checked for outage in your area

have you phoned CS 03301234150 to report a fault

[chrisjp]

We need a lot more information.
Are you on digital voice or are your still on the older analogue phone system?
Did your loss of dialling tone occur after you were migrated to digital voice?
You say 2 of your house phones have lost dialling tone. Does that imply another phone is still working? If so, how are the 3 phones connected to the incoming line?
Did your dialling tone just suddenly stop or did it happen after some sort of modification to your phone system?

[iniltous]

It’s not that unusual for customers of other providers , that still consider they have a ‘BT line’ to post on here , so ( OP ) are you a BT customer ? 
If you are , have you tried a known working phone in the master socket ( if you are not yet on DV ) , if you are on DV , then do you have telephone service at the BT Hub phone port , if you do , the extension phones are not BT or Openreach’s responsibility.

[William1957]

Openreach has just informed me that my landline is now working. BT came next and said they were sorry for inconvenience. Will my next bill be less or am I just being greedy.

[iniltous]

Impossible to know if you are being greedy or not , given the lack of information provided , so ‘possibly’ is the answer .

[rbz5416]

@iniltous 

There  was no information forthcoming on the original thread either. no idea why a new one was started. But given that was dated 18th, it seems to have been resolved within SLA. So no compensation due.

[William1957]

Unable to use my phone for the last 4 days. No incoming or outgoing service.

[Peter_W]

Hi @William1957, I'm glad to hear that your landline is working again!

With compensation, as @rbz5416 highlighted this would only be paid if your fault took longer than SLA to resolve, which is set at 2 working days. 

You can find more information about how this works on our help page here, but if you wanted to check the exact timeline of the fault and if you were eligible, you're best reaching out to our customer care team so they can check your account directly.

Peter

[William1957 · Accepted solution]

👍.