on 10-12-2025 20h03
Does anyone know a number I can escalate a line repair for my 97 year old father ?
His line, which has is Carecall on has failed again, twice in 2 years.
Thanks
on 10-12-2025 21h12
put a complaint in go try this https://www.bt.com/help/contact-bt/complaints dont know if this will do ive never used it
on 10-12-2025 22h01
Is your father registered with BT as a vulnerable person?
If not you should have a read through the following links and register him.
Protected Services Scheme | Here For You | BT Help
BT Vulnerability policy - Policies & reports - Responsible business | BT Plc
As regards his Care Call, have you reported a fault regarding it?
11-12-2025 8h50 - edited 11-12-2025 8h50
Morning @Anm65
I would love to see if we can get you some help with your father's line, and have sent you a private message for some details.
Leanne.
