Long delay from installation to digital voice reactivated

[DrMagical]

I have just migrated from FTTC to FTTP, engineer came yesterday and connected me. The 'landline' was working fine but now dead.

I have rung BT who say that digital voice will be reactivated when the order is complete on 27th January - 18 days time.

Why so long? It seems off to me to leave me without a phone line when all it needs is an activation?

Also not getting the speeds I have paid for - paid for 900 package - BT test for speed to the hub varies from 500-600. Stay fast guarantee promise for me on signing up was 700.

Rang BT and they said broadband won't be fully functional until the order is complete on 27th January!

Just wanted to ask does this sound right?

Thanks!!!

[chrisjp]

This does sound a little like the usual BT fob-off by their phone agents for pesky customers asking awkward questions. I can't think why order "completion" will take until 27 January - the Openreach engineer has completed his work so what are BT going to do in the next 2.5 weeks?
Still, I fear you'll have to wait until then before BT will entertain any further contact with you - and I'm not overconfident that your DV and broadband speed issues will actually be resolved then.
Please keep us informed.

[DrMagical]

Thanks - will do!

[gg30340]

Have you plugged the phone into the green phone socket on the rear of the Smarthub?

Have you logged onto your Smarthub2 http://bthomehub.home/home.htm  management page to see if the phone is showing there and what status it is showing?

As regards the poor speeds, you should be getting the full speed from day one that it went live. You will be expected to pay from that date!

Call BT and tell them that you have a problem and do not be fobbed off.

[DrMagical]

Yes phone plugged in and status in hub settings says ‘not configured’ and I cannot click on it. Tried a few phones that were working until the switchover yesterday.