Losing the will to live over landline after digital voice

[AMayes]

I’ve had nothing but problems with my Landline since switching to Digital Voice. I had got it half working but now it’s not working at all again. I can’t ring out or receive calls. I don’t know whether to spend £40 on a newer phone in the hope it works or get rid of it altogether. Last week while chatting to BT I changed my contract to EE as it was cheaper. Would I have to contact EE about this. I had contact details for BT but haven’t for EE. If I’ve just started a new 2 year contract will I be able to cancel the landline bit?

[jac_95]

Hi AMayes,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

As you have now moved toEE try. https://community.ee.co.uk/

[Ali_A]

Hi @AMayes 

As @imjolly mentioned, for EE queries you'd need to contact EE. 

You can find their contact details at Contact us about your broadband and landline | EE

Ali