'Menu unavailable' to change the Ringtone/volume on BT Digital voice handsets

[leetanuk]

Hi this has been asked before and the thread was closed with no posted solution so I am unsure if it was resolved.   I now have the same issues and have asked the original poster if they ever resolved but also starting a similar thread asking the same question again.

This is the previous thread: I can't access the menu to change the ringtone on ... - BT Community

So asking the question again as follows:

I am trying to access the menu to change the ringtone on my BT Essentials Digital Voice phone - I have two of them.  When I choose the Sounds option, then Ringing option it then says Error Not Currently Available. I've tried resetting the handset, base and factory resetting the router, but nothing works?

Anyone have a solution?

Thank you

[jac_95]

Hi leetanuk,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

Nope, but the option works for me with firmware versionX42_BT_H30225