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'Menu unavailable' to change the Ringtone/volume on BT Digital voice handsets

Hi this has been asked before and the thread was closed with no posted solution so I am unsure if it was resolved.   I now have the same issues and have asked the original poster if they ever resolved but also starting a similar thread asking the same question again.

This is the previous thread: I can't access the menu to change the ringtone on ... - BT Community

So asking the question again as follows:

I am trying to access the menu to change the ringtone on my BT Essentials Digital Voice phone - I have two of them.  When I choose the Sounds option, then Ringing option it then says Error Not Currently Available. I've tried resetting the handset, base and factory resetting the router, but nothing works?

Anyone have a solution?

Thank you

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Re: 'Menu unavailable' to change the Ringtone/volume on BT Digital voice handsets

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Re: 'Menu unavailable' to change the Ringtone/volume on BT Digital voice handsets

Nope, but the option works for me with firmware versionX42_BT_H30225

 

 

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