Moved to DV & Updated to FTTP

[clique-al]

Just been moved over to DV and had Broadband updated to FTTP by BT yesterday. As part of change a router (BT Smart Hub 2) was supplied and to my shock after connecting up my devices to this Hub, I decided to check Hub Manager to make sure all my devices had connected and discovered “previous devices listed” used on this Hub. (See attached). I’m not impressed that BT have supplied me with another customers previous Hub, is this the BT “New” norm, any comments appreciated.

[jac_95]

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[licquorice]

Just factory reset it.

You don't own the hub in any case, it still belongs to BT.

[Keith_Beddoe]

@clique-al 

BT recycle all loaned items that are returned, and will send them out again. Remember your are not paying for the home hub, you are only borrowing it, which is why you would be charged if you do not return it when requested.

You would not expect a new item.

[clique-al]

@licquorice / @Keith_Beddoe - thanks for reply and noted.

This is my first alt Hub from BT since my BT Home Hub 5 I’ve had for many many years now.

You would of thought BT would have put it back to original factory reset before sending to another customer.

I’m aware we no longer own the hub now, just loaned from BT.

[WSH]

More interesting is the possible security implications for the previous owner.

(Remind me to do a factory reset before I send it back).

[Colin_London]

Where exactly do you see a security threat? MAC addresses?

[WSH]

Yes and it also lists device names.  Admittedly, it's a long shot that anyone could make practical use of the info but it is still bad practice to be sending out devices without clearing them first.

[Keith_Beddoe]

And if you load Google Maps, it may even show the location the hub was last recorded.

[clique-al]

Hi All, 

Just an update to say I’ve now removed the previous devices named above (Bay2-Master, Bay2-Master, Slave-Bay2 & Kingston DataTraveler 3.0) records from the My Network area on the Hub.

The only devices names now listed are my own 5 which had been connect on my original BT home Hub5.

Question : Should I need check for anything else which might have not been remove from this BT Smart Hub 2 that BT supplied to me ??