Moved to digital voice, but its not working

[natswright]

I've got my new hub, around 7 days ago, its setup and working and i've had texts from BT sating digital voice is going live.

My Broadband is fine, but I still have to plug (Brand New) Analogue phone into the BT outlet for it to work. When plugged into the router, it does nothing at all.

I've followed the setup instructions and they say just plug in and go

I presume, despite the texts, that the move is not complete yet?

If anyone can advise as i've just gotten my broadband sorted after 2 months of it not working! The last thing I want are yet more issues

I'm on Fibre, but with copper to the house, so not full fibre.

[jac_95]

Hi natswright,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[WSH · Accepted solution]

When mine went through the hub required a reboot before it loaded the DV settings.  If, after the reboot, the hub management page still doesn’t show your phone number then the change hasn't been implemented yet.

[natswright]

Thanks, i'll give that a try

[natswright]

Thats all that was needed, a reboot!!