Moved to digital voice, but its not working

[natswright]

I've got my new hub, around 7 days ago, its setup and working and i've had texts from BT sating digital voice is going live.

My Broadband is fine, but I still have to plug (Brand New) Analogue phone into the BT outlet for it to work. When plugged into the router, it does nothing at all.

I've followed the setup instructions and they say just plug in and go

I presume, despite the texts, that the move is not complete yet?

If anyone can advise as i've just gotten my broadband sorted after 2 months of it not working! The last thing I want are yet more issues

I'm on Fibre, but with copper to the house, so not full fibre.

[jac_95]

Hi natswright,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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[WSH · Accepted solution]

When mine went through the hub required a reboot before it loaded the DV settings.  If, after the reboot, the hub management page still doesn’t show your phone number then the change hasn't been implemented yet.

[natswright]

Thanks, i'll give that a try

[natswright]

Thats all that was needed, a reboot!!

[AMayes]

Do you mean restart the router? My phone isn’t working either since plugging it into the router. 

[Rach_H]

Yes @AMayes. Tryig turning your router off, leaving it for about 10 seconds, and then turning it back on, and see if this fixes the issue.

Rach

[AMayes]

I tried that but it doesn’t work. If I phone the landline from my mobile the base rings but the handset doesn’t do anything so can’t be answered and I can’t phone out. 

[imjolly]

@AMayes 

if BT DV cordless phone have you paired it to the SH2 - connects by DECT not wifi.  if you have a corded phone is it connected to green socket on back of hub?

[AMayes]

It is a BT guardian phone (blocks nuisance calls) BT8500. We plugged it into the green port on back of new router that we were sent. We seem to have a problem where the handset can’t find the base. Somehow I got it so my mobile will say ‘Anne’s mobile’ on the handset when I ring my landline but I can’t answer it or ring out.