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Message 1 of 5

Moved to digital voice, but its not working

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I've got my new hub, around 7 days ago, its setup and working and i've had texts from BT sating digital voice is going live.

My Broadband is fine, but I still have to plug (Brand New) Analogue phone into the BT outlet for it to work. When plugged into the router, it does nothing at all.

I've followed the setup instructions and they say just plug in and go

I presume, despite the texts, that the move is not complete yet?

If anyone can advise as i've just gotten my broadband sorted after 2 months of it not working! The last thing I want are yet more issues

I'm on Fibre, but with copper to the house, so not full fibre.

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Message 2 of 5

Re: Moved to digital voice, but its not working

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Message 3 of 5

Re: Moved to digital voice, but its not working

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When mine went through the hub required a reboot before it loaded the DV settings.  If, after the reboot, the hub management page still doesn’t show your phone number then the change hasn't been implemented yet.

 

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Message 4 of 5

Re: Moved to digital voice, but its not working

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Thanks, i'll give that a try

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Message 5 of 5

Re: Moved to digital voice, but its not working

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Thats all that was needed, a reboot!!