Need help with my order

[ROSINA]

I ordered new broadband and phone and got set up on 27.4.2022. I ordered the handset with alexa on it but instead received the 2 digital handsets. I called BT helpdesk who said they could not change it even though they are still boxed. Can anyone on here help me get it changed? I might add i wanted the alexa for my 83 year old, almost blind mother. Thanks in advance everyone.

[imjolly]

You just need to try CS 150 again and see if they can help bearing in mind phones are free and normally 1 advanced phone or 2 essential or 1 adapter

[Shrubbfamily123]

How did you place the order if done by phone all phone calls are recorded. 

[DanielS]

Hi @ROSINA,

Thanks for joining the Community.

I am sorry to see that the wrong devices appear to have been ordered.

If you have already rang in, as @imjolly suggested, and still need help, my team will be here to help. I've sent you a private message so you can reply back to me that way.

Thanks
DanielS

[ROSINA]

Thanks DanielS have PMd you.

[ROSINA]

Thanks, i done it online. I may have mis ordered myself im not 100% sure. Whoever the fault lies with, you should be able to correct a mistake imo. Thanks for answering Shrubbfamily123

[ROSINA]

Thanks, i did try twice. The lady was very nice but said she couldn't change the order . Thanks for reply