New digital phone number

[Bri-62]

I’ve moving over to digital voice and been given a new number . Can I keep my old number ? 

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[jac_95]

Hi Bri-62,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[imjolly]

Are you an existing BT customer being moved to DV or are you switching to BT from another ISP. In either case did you ask to retain your number?

[Bri-62]

I was with EE , but my phone line is under BT.

My EE broadband ended so I’ve moved to Fibre.

[Bri-62]

Thank you 😊 

[imjolly]

Did the package you had wit EE for broadband include line rental which would be normal so you only had one bill for both from EE

[Bri-62]

It did yes .