@Grand
Welcome to this user forum for BT Retail phone and broadband customers.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
Try calling 0330 1234 150
Call your home phone from a mobile. When you hear it ringing out, then pick up your phone and see if you can answer it, as it may just be a problem with the ringing from the exchange.
