No engaged or busy tone

[VeraRose]

My daughter is typing this as I am severely sighted.  Since moving to digital voice when I am engaged my family and friends do not get a busy/engaged tone. This confuses and worries them, they do not know if my phone is working correctly. BT offered a Digital Hand set, but I need five big button handsets around the house as I cannot move very fast.  I need big button handsets as I can just about make out the names on the menu to dial people. BT offered me call waiting and I am afraid to say that would confuse me more if I heard a beeping on the line. Again, I cannot have the message service. I get confused doing anything than ringing people. Digital voice may be the future, but there are still people like me who have their phone as a lifeline and cannot cope with change. I just want friends and family to hear the old fashioned engaged tone when they ring me. 

[licquorice]

There is a facility with Digital Voice to make/receive 2 calls simultaneously. To get engaged tone when on a call this facility needs to be turned off. In the menu screen go to Settings > Line Settings > Call Settings and make sure call mode is set to Single Call rather than Multi Call.

[VeraRose]

Thank you, but the big button bt phone does not have the settings you mentioned. 

[licquorice]

No, you need to use the Digital Voice handset to perform the task. The big button phone is an analogue phone utilising the adaptor built into the hub.

[VeraRose]

I may still have the digital phone BT sent mum. Can I connect it. Do as you suggest and then remove it? Mum needs big button phone as severely sighted. 

[RIC9380]

Yes. Connect it directly into the phone socket on the back of the Hub, carry out what is described in post 2, remove the DV handset from the Hub and plug the adaptor and analogue phone back in.

[licquorice]

No, you don't connect the DV handset to the rear of the hub. You need to register it to the hub.

The hub is a DECT (cordless) base station and the DV handset is a DECT handset.

Once you have made the changes, you can either continue to use the big button phones in conjunction with the DV handset, or simply de-register it.

[RIC9380]

Sorry, of course you are quite correct @licquorice.  My apologies for not thinking it quite through before posting.

RIC9380

[Tim123]

Is there really no way of deactivating 'Multi Call' other than via a Digital Voice handset? Can't we call BT Customer Service on 150 and ask them to do it for us?

[licquorice]

Quite possibly, however, if one has a Digital Voice handset it is a 30 second job rather than spending hours trying to talk to customer services.