Solved: Re: No link to the Hub Error

BlackDog1 · ‎07-07-2024

I have two digital voice handsets linked to my hub. They have been working fine for the last 2 years but have now suddenly stopped working and both are showing the 'No link to the hub' error.

I've looked at the online help and it says they are to far from the hub but they haven't moved in over 2 years so why stop working now.

I have reset the handset and tried registering it to the hub again but it's not linking to the hub.

Any ideas on how to resolve this?

jac_95 · ‎07-07-2024

Hi BlackDog1,

Thanks for the post and welcome to the Community.

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imjolly · ‎07-07-2024

try replacing the rechargeable batteries surprised they have lasted so long

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BlackDog1 · ‎07-07-2024

Thank you for the suggestion. I will get some off Amazon and see if that makes a difference.

Heather

TimCurtis · ‎07-07-2024

@BlackDog1

You could just try with some alkaline ones first but don't replace the handset on the charger.

BlackDog1 · ‎07-07-2024

That was a good idea to use normal batteries. I tried them and it still wouldn't work so I rebooted the hub and I'm happy to report that all phone are now working with the original rechargeable batteries.

Thank you TimCurtis & imJolly.