Re: No link to the hub

Kathleen30 · ‎24-03-2023

My digital hub is working correctly but my phone says 'no link to the hub'. If I go into settings, it will not allow me to scroll down to reset.

imjolly · ‎24-03-2023

If you go to hub manager can you see your phone number and active digital voice? If so select phone number and re-pair your phone to the hub

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Kathleen30 · ‎25-03-2023

Thank you. I have registered one of my handsets and it's now working. (The BT engineer did this before but it stopped working after two days.) However, I can't register the other handset which I have upstairs.

licquorice · ‎25-03-2023

Did you try registering it when closer to the hub to see if it is a range problem rather than anything else?

Kathleen30 · ‎25-03-2023

Yes, I stood right by the hub . Also the digital phone that I did register will not allow me to scroll down.