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Kathleen30
Beginner

on ‎24-03-2023 17h09

1,732 Views
Message 1 of 5

No link to the hub

My digital hub is working correctly but my phone says 'no link to the hub'.  If I go into settings, it will not allow me to scroll down to reset.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎24-03-2023 17h30

1,723 Views
Message 2 of 5

Re: No link to the hub

If you go to hub manager can you see your phone number and active digital voice?  If so select phone number and       re-pair your phone to the hub



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Kathleen30
Beginner

on ‎25-03-2023 21h28

1,653 Views
Message 3 of 5

Re: No link to the hub

Thank you.  I have registered one of my handsets and it's now working. (The  BT engineer did this before but it stopped working after two days.)  However, I can't register the other handset which I have upstairs.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎25-03-2023 22h06

1,645 Views
Message 4 of 5

Re: No link to the hub

Did you try registering it when closer to the hub to see if it is a range problem rather than anything else?

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Kathleen30
Beginner

on ‎25-03-2023 22h13

1,638 Views
Message 5 of 5

Re: No link to the hub

Yes, I stood right by the hub .  Also the digital phone that I did register will not allow me to scroll down.

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