Thank you for your reply.
I haven’t switched, BT customer for many years. Needed to add broadband to the line, forced into having digital voice too. Guaranteed/promised/assured it would not affect the landline number.
Broadband activated on Monday, but didn’t work, landline number had changed, can’t dial in on it and rings out on a different number.
Customer service could not say why or help, just told I had to wait and couldn’t tell me that the number would be reinstated.
Engineer came today and confirmed that we have a cross line, hooked up to Sky number. He said as soon as Openreach rectify this, broadband will work and number will be restored.
BT customer service/ tech advise have told me the engineer is wrong and we will still have to wait for another Engineer to come out on Monday.
I have called about 5 times, spoken to a different person every time and each one tells me a different thing. The latest one today said that even when openreach uncross the lines broadband won’t work without engineer visit!
at a loss as to who to believe, just need our original phone number back, don’t care if broadband doesn’t work, I will just cancel it if needs be.
thank you
