Phone Rings Once Then Beeps

[Stesha]

Ever since we switched to fibre broadband our phones only ring once then beep when a ring should be heard.

We use our original Gigaset phones rather than BT ones. We switched to Digital Voice a couple of months before the full fibre and did not have this problem during that time, only when the fibre was installed. 

Strangely it rings properly if I call the landline from my mobile within the house but reverts to the beeps if the call is from other incoming calls.

I've installed a filter but it doesn't help. Anybody else with same problem and any ideas how to rectify?

[jac_95]

Hi Stesha,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.