Phone changeover and old hubs

[Itsme7]

I have been getting letters and instructions through the post about the digital voice changeover. All the instructions show just plugging into the back of a Home Hub 2. I only have a Home Hub, the first letter I got says BT would send out a hub to plug the phone into. My question is how long before the changeover do they send a compatable hub out? Tjank you

[jac_95]

Hi Itsme7,

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[WSH · Accepted solution]

I seem to recall mine turned up about a week before the changeover.  That was back last September.  The original change was scheduled for June and then got pushed back so you may be in a similar boat.  I’d take any date they’ve given you with a pinch of salt.

I believe the change does not go through until they can actually ‘see’ a Smart Hub 2 (SH2) at the end of the line anyway.

[Itsme7]

Thank you