Porting a Vonage number to BT

[mas1]

I'm a Vonage VOIP subscriber but just moved house and decided to get a BT landline instead.

I have an active BT Retail number now. I'd like to port my Vonage number to my BT line.

Is that possible if the number I have didn't originate with BT?

If so, how do I do it?

[JohnC2]

Hi @mas1, welcome to the forum and thanks for your post.

It's not a common question but I've found this: Solved: Porting Landline number from Vonage (VOIP) - BT Community

This may be of help for you if you've a BT landline over copper. If you have Digital Voice you would be best to call and speak with us.

Cheers

John

[mas1]

Thanks John. The difference for me is my number was originally allocated to me by Vonage, so it's not part of the BT-owned number range.

In that case, would it still be possible to port that number to BT?

[JohnC2]

Hi @mas1, if the service with Vonage has stopped then it would be a No. 

If the number is still active with Vonage it may be possible to get a number port order placed. There is never a 100% guarantee with number ports.

Cheers

John 

[mas1]

OK, thanks. Yes, it's still active with Vonage. I assume I would initiate the port order with BT?

[JohnC2]

Hi @mas1, yes give us a call and ask for a number port and do come back and let us know how you get on.

Cheers

John