Help please, I have just transferred to Virgin Media and requested to take my old phone number 2 days before the number was disconnected. they now say this is not possible due to disconnection. I was with plus-net a bt subsidiary and they inform me it is still possible for up to 14 days after disconnection and to contact BT who is the range holder. This is vital to keep the old number for my disabled husband. How do I do this please before it is too late?
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This is a BT Retail Customer forum.
As you are a Virgin Media customer, they need to sort it out with Plusnet.
This BT Retail forum has nothing to do with Plusnet who have their own forum and their own phone number ranges.
You could try posting there, as one of their moderators may be able to advise.
Unfortunately, it is Virgin's problem fair and square, you need to escalate with them. Nobody here can help.