@Liver_Diverwrote:Q1. What would make it easier for sky to make sure porting number does happen .i.e. request BBEU from Plusnet or BT? Request why in writing Sky are having problems (in progress) or what?
Porting comes with risks, there's never a guarantee, the porting process is an industry agreed way of working, Sky don't contact BT or any provider, a switch is 2 orders with the supplier systems, a provider raises an order to say they are taking over the line at an address, it's already working so that generates a cease with the losing provider, the order includes the port request to retain the same DN (telephone number).
ISPs are also not allowed to denegrate, it's bad practise and why nobody at Sky will confirm in writing that BT are actively blocking the port, it's incorrect and they are just pointing fingers, switching to another provider is gainer led, it's Sky's responsibility to ensure the switch, you never have to contact the losing provider, it's designed that way and has been for many years now.
@Liver_Diverwrote:Q2. Why would Sky refuse an order/sale saying they cant guarantee the number porting (knowing the number is needed for a terminally ill patient) and refuse sale of sky broadband, sky calling and sky stream/puck if something not more technical challenging or is this an honest sky agent? The move is from BT to Sky.
BT also state the same, with porting there is no guarantee, any reputable provider will make customers aware before rasing the order, if it's a deal breaker don't go ahead with the switch, it's been an issue for years and only recently has the right to port been discussed, it's still for the gaining provider to arrange:
@Liver_Diverwrote:Q3. Sorry I lied. Why in this day and age and technology is the process not made simple. Given 2025 thers a lot of uses having to migrate to FTTP with the elderly or needed to Port numbers. Will the process be made easier or more streamlined. And if Sky are a issue should that itself not be addressed by a higher authority i.e Ofcom. Heaven help us all
It's not a new problem, it's been common for years, as previously mentioned there was never a right to port, it's a complex process with the number range holders and limited to exchanges, as we switch from the old analogue PSTN to a new digital network, things might improve, I can only guess as I don't know how different ISPs intend to address it.
I hope you get the answers you're looking for, I also hope you now understand the responsibility lies with the gaining provider, BT don't block number porting, they can't do it because the market is competative and doing so would be against competition rules.
