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DV

The problem is the my DV service has not worked since starting Home Essential Fibre 2. I have not been sent a DV handset. I have no mobile to contact BT. I have not had a reply from a letter sent to consumer-resolutions team. Is there anyway I can contact BT other than phone?

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Message 2 of 4

Re: DV

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Message 3 of 4

Re: DV

DV handsets are no longer supplied free.

Have you plugged your old phone into the green socket at the rear of the hub?

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Message 4 of 4

Re: DV

It seems to me that BT/EE wanted me to purchase a handset in order to get DV setup and working. My new handset definitely needed the full 16 hour recharge before eventually working. Once registered my usual phone also worked after I plugged into the back of router.
This after 21 days from when I was informed Home Phone services were ready.
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