As I said I moved your long detailed post to your own thread so replies to your problem do not get mixed up with replies to the poster of the original thread who is currently waiting on openreach who hopefully will solve the problem. Once contacted by ELC on Monday then you can update your thread again avoiding confusing with previous poster of original thread.
My sole intention was to ensure your post received the attention to speed up a solution
I don't think there's any need for you to post at all. Wait until you're on the receiving end of the threatening, bullying emails and letters and either trying to look after an elderly relative or are that elderly person. I was always brought up that if you can't say anything nice, then don't say anything at all. Useful advice I'd say as you are not in the situation and have zero idea of it.