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Robinsmum
Beginner

on ‎20-09-2023 15h41

530 Views
Message 1 of 3

Re: My mother is confused and in a care home and I need to cancel her landline

I have the same problem.  When I telephoned they said I had to do it online, but couldn't find anywhere to do.  The help section said to telephone but then I'm back to square one.  I have POA.

 

Thanks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-09-2023 15h47

525 Views
Message 2 of 3

Re: My mother is confused and in a care home and I need to cancel her landline

As the previous thread was marked solved I moved your post to start own thread so you get replies

Are you named as account manager on BT account



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NeilO
Moderator-Retired

on ‎20-09-2023 19h23

488 Views
Message 3 of 3

Re: My mother is confused and in a care home and I need to cancel her landline

Hi @Robinsmum  I'm really sorry you're experiencing difficulty cancelling the line. Have you registered the POA with BT yet?  I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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