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Re: Will I loose My phone number?

My father has a VoIP number, is this considered a landline number and if he was to switch to a broadband only contract would he loose his number?

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Message 2 of 3

Re: Will I loose My phone number?

@amharris 

Welcome to this user forum for BT Retail phone and broadband customers.

If you are referring to a phone service delivered by  BT Digital Voice, then moving to a broadband only contract would cease that number and it cannot be recovered.

If you mean a third party VOIP number, then that would not be affected.

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Message 3 of 3

Re: Will I loose My phone number?

@amharris 

if by having a VOIP number your father has digital voice then moving to broadband only will lose his DV  VOIP number unless ported to separate VOIP provider



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