Registering Premium phone

[JEFFEN57]

I don’t think I’m stupid but…. (I have removed/replaced the batteries)

I am trying to register the DV phone to the EE hub. On the manage my phone page the following is displayed-

Status  Service ready

Last registered 8/7/24 1151

Handsets

No handset registered.

Start registration -done-nothing comes up on the phone to guide through the steps.

I also can’t find anything in the FAQs as to how to back up my contacts.Any help appreciated.Thanks

[jac_95]

Hi JEFFEN57,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[imjolly]

try this link in FAQ

https://community.bt.com/t5/Archive-Staging/Advanced-Digital-Phone-with-Alexa-Contacts/m-p/2188966#M...

there are numerous other posts about saving contacts using search

[JEFFEN57]

Tks. The situation is that I have manually added my old contact numbers to the new phone and now need to back them up. All the solutions appear to use web-based solutions- how do I back up the numbers that are stored on the phone/hub.

[VeteranISPUser]

Hi @JEFFEN57   The only solution is web based through the Hub Manager.  Note if you have moved to EE then you should be using the EE community.

https://community.ee.co.uk/t5/Digital-Home-Phone/bd-p/DHP

[imjolly]

if you can get your phone to register on the SH2 base then it has a backup facility

[JEFFEN57]

Tks. That may be the crux of the problem,the phone doesn’t seem to want to register—-

I am trying to register the DV phone to the EE hub. On the manage my phone page the following is displayed-

Status  Service ready

Last registered 8/7/24 1151

Handsets

No handset registered.

Start registration via the manager -started the process-nothing comes up on the phone to guide through the steps.