Remove old account from MyBT

[PedroC]

Having a nightmare doing this as it defaults to old account when I’m trying to track order and fault. Does anyone know how to do it?

[PaddyB]

Hi @PedroC,

Thank you for posting. If you send me your details, I'll be able to help you get that old account removed from your My BT.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[PedroC]

Sent. Thanks!

[DavidM · Accepted solution]

Thanks for sending over the details @PedroC .

That's been removed for you now.

Cheers

David