Can anyone please help me?
BT placed a restriction on my Dad's landline due to non-payment. An error by his bank led to his direct debits being cancelled. When this was discovered, he paid the outstanding amount and the direct debit was reinstated. The restriction on his broadband was removed but the one on his landline remains.
Billing say that there is no debt and that they have removed the restriction but that it must be "stuck" in the computer system somewhere. An Openreach engineer has visited and confirmed that there is nothing wrong from the home end. However, Openreach do not or will not liaise with BT so it's up to us to try & make BT solve their apparent computer issue.
Each attempt to solve the problem has not worked & BT have failed to follow up with their promised phone call. A complaint has been raised & they were due to call last night but this did not happen either. Every time I ring them it's like starting from scratch all over again. In a nutshell, my Dad has been unable to make any calls since 4 October.
He is 82, lives alone and although he has a mobile, the reception in his house is very unreliable so feels much safer with his landline.
I just don't know what to do next. Any ideas will be gratefully received.
