Restoring caller Display on my BT4600

[Alex_H · Accepted solution]

Hi @Bomber123,

Welcome to the BT Community

Are you a digital voice customer? If so have you tried following the link and instructions on this page under cancel caller display. To first see if its showing active? If it is and is not working try disabling it then wait an hour and re-enabling to see if that kicks it in.

If that doesn't work or if you are still on an analogue landline, please get in touch and one of our guides should be able to get it sorted for you.

Alex

[Bomber123]

+Hi Alex - many thanks for prompt response. I am not a digital voice customer. I am (v. old, a widower and a bit of a hermit). I do not have a mobile phone or an iPad. I've been dependent on copper land-lines since the 1950's. I have been a G.P.O./B.T. customer for most of that time. Caller Display has been active on my present BT4600 since it was installed/connected....now it's gone....and I just can't find it again. Advice/ instructions so far have failed me. Tks. agn. for your offer of help/adv ice, Bomber.

[imjolly]

as you obviously have internet access then try contacting billing using message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband