Ring tone not loud enough on DV phone

[broadstairs]

I have two basic Digital Voice phones and have them set to maximum volume but they are still too quiet for my wife who has hearing issues. Also there is no information on whether or not these work with hearing aids?

Anyone any suggestions to resolve these issues?

Stuart

[jac_95]

Hi broadstairs,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[broadstairs]

Am I going to get a reply from a human on this?

Stuart

[gg30340]

Only if somebody can give an answer for you!

[gg30340]

If you already have a phone that your wife could hear or use her hearing aid with, you can plug it into the phone socket on the BT Smarthub and it should continue to work. or you could call BT 0800.800.150 and ask them to send you a Digital Voice adaptor that you plug into your existing telephone socket.

See link

"You can continue to use your existing phone by plugging it into the phone port on the back of the Hub. Or you can use one of our adapters, which will let you plug your phone into any standard phone socket".

Digital Voice: Will my existing phone and fax machine still work? | BT Help

[broadstairs]

Yes I know that. However that is not my point - basically in my view these DV phones are not fit for purpose. The ring tone is not loud enough and here no hearing aid connection as far as I can tell from the rather scant documentation. I shall have to complain directly to BT as no one else here seems to have the issue. I'm guessing that actual BT folks do not frequent this community.

Stuart

[jac_95]

This is a customer to customer help forum, the only BT employees are the moderators who had mod by their display name.

I believe the advanced digital voice handsets have a ringer boost but not sure about the essential ones. You can find the manuals for the 3 different digital voice specific handsets on this page: https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

However one of these phones that can connect to the green phone socket on the back of your smart hub 2 maybe more to your requirements: https://www.bt.com/help/here-for-you/home-phones-and-accessories/best-home-phones-for-people-with-a-...

[gg30340]

I dare say there are numerous phones on the market that do not support the features that you want. That does not make them "not fit for purpose".

They would only be "not fit for purpose" if they stated that they did have a hearing aid connection when in fact they did not.

They may not be suitable for your wife's needs but as has already been pointed out, you do not need to use the BT phones if they do not have the features that you want. 

If you do complain to BT please keep this thread updated with how you get on. 

[Tim123]

BT seriously need to make a Digital Voice version of their popular Big Button 200 phone. Many people with disabilities find a corded phone with no power requirements, extra large buttons and no screen (i.e. no fiddly menu options to scroll through!) easiest to use.

[imjolly]

Why don't you just connect your existing big button 200 to the phone socket on back of hub and use it as before. If you want phone elsewhere then get dv adapter and position big button where more convenient