Service not ready

[Frogmodem]

I've had DV for quite a while with no problems.  Today our BT digital phones are not working and the hub reports (phone section) 'service not ready'. Is this likely to correct itself soon?

[jac_95]

Hi Frogmodem,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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[Christopher_G · Accepted solution]

Hi @Frogmodem 

Have you tried restarting your phone and router? Could you also check to make sure all of the wires are still connected too, please?

Let us know how you're getting on.

Chris

[Frogmodem]

Thanks, that worked!  To be fair, that's the first glitch I've had since I signed up.

[Christopher_G]

Ah, that's good, @Frogmodem. I'm glad it's working again.

I'm not sure what happened, but sounds like something needed to be refreshed.

Thanks for coming back to let us know.

Chris