Smart Hub 2 and BT Studio Plus 5500 phones

[hej7]

Yesterday I was migrated to FTTP and DV.  A really helpful engineer performed the migration and before leaving he ensured that the new Alexa phone and broadband were working.

After he had gone I plugged our existing BT Studio Plus 5500 phone/answer machine (base unit with 3 satellite handsets) in to the phone socket on the back of the Smart Hub 2.

BT’s website (Digital Voice: How do I set up my service? | BT Help) states:
“Remember, you can connect a phone directly to the phone port on the back of the Hub if you wish.”

My intention was to use our existing phones to provide at least one handset per floor (as per pre the migration). However, I am unable to get the handsets working either:

1. by connecting the 5500 base to SH2 by cable (as above BT comment), or
2. by trying to register the handsets as extra DECT devices on the SH2.

My question is what am I missing in route 1, and as I believe the 5500s are DECT devices why won’t they register on the SH2?

Any thoughts welcome.

[jac_95]

Hi hej7,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly · Accepted solution]

your existing phone setup of studio plus 5500 should work when connected directly to the phone socket on the back of the SH2

did you unpair your existing 5500 dect phone from the studio plus base before trying to pair with the SH2?

[hej7]

Many thanks imjolly.

Encouraged by your response that I wasn't missing anything silly, I tried a different cable and hey presto it worked!!