Smart Hub 2 handset registration

[misar]

I have a Motorola FW500 and an old BT DECT phone connected to the hub phone socket plus a BT answerphone connected via an EE adapter. All seem to be working normally but only the EE adapter (which I registered) appears in the Handsets listing (as Adapter 1). I used Start Registration in Hub Manager a couple of times including pressing Yes within 2 minutes. With the two analogue handsets there is no way of doing anything to respond within the 2 minutes.

Should an analogue handset attached to the hub green phone port show as registered and if so how is it registered?

[licquorice]

No, registration is a DECT process to allow a handset to connect to the base station.

Your handsets will be registered to the base station that is plugged into the green socket, not the hub.

The adapter will be registered to the hub.

[misar]

I think you misunderstood as I was not asking about DECT registration of a handset to its base station (done long ago).

My question is whether any analogue handset (e.g. the FW500) connected to the hub green port should appear as Handset 1 (etc) in the Hub Manager list of registered handsets.

NB I think this happened automatically when Openreach partially (and temporarily) activated Digital Voice over my original ADSL line. However, as described in another thread, that was before the switchover went wrong so Digital Voice connection restarted from scratch yesterday.

[licquorice]

No, you're misunderstanding. You're handsets are registered to their base station, not the hub. Therefore will not show as registered to the hub as they aren't.

[misar]

Sorry, forget DECT handsets and their base stations. The first part of my question was about whether an analogue phone attached to the hub port should appear in the list of registered handsets.

After my preceding post I remembered that last Thursday I kept an image of the Hub phone status!

As you can see, the analogue phones connected to the hub port were indeed registered as Handset 1.

So my question now is why that is no longer true and how do I fix it?

[licquorice]

Devices connected to the green socket are NOT 'registered' to the hub, registration is purely a DECT process.

All I can suggest is that you somehow registered one of your DECT handsets to the hub rather than it's base station previously. The second device is the adapter.

[misar]

Whatever happened last week it had no relation to DECT registration.

All I did last week was unplug the FW500 and the DECT base station from the old analogue phone line extension socket and plug them into the hub instead.

Yesterday the Openreach engineer disconnected everything from the hub while he was working then plugged them back into the hub exactly as I left them last week.

[licquorice · Accepted solution]

I have no idea how the device was shown as registered previously, but as I keep stating, registration is purely a DECT function and does not apply to the ATA (green socket).

It would be interesting to see if anyone else sees a device plugged into the green socket as 'registered'.

Certainly I have never seen any devices I have as registered.

[WSH]

I had a Panasonic cordless base station plugged into the green socket for nearly three years and did not see it ever appear as registered.

[misar]

OK, thanks. Last Thursday was very odd anyway.

As I have said, after an early morning message from BT I found that Digital Voice via the hub was working with all my devices for outgoing calls only whilst still connected with ADSL broadband. Meanwhile the original POTS connection was still working with another handset for both incoming and outgoing calls. Later everything stopped after an evening BT message saying my switchover was complete.

Presumably its fairly rare for anyone to use Digital Voice over an ADSL line?