Switch to digital voice - copper landline lost; digital voice not activated

[hwpa46]

We have lost our landline pending activation of digital voice. Most unsatisfactory, but they seem to be suggesting that I can get temporary service by plugging our old phone into the new router (see below). I've tried and it's totally dead. I wonder whether I'm missing something: has anyone succeeded in doing this and getting a connection, please?

"I have spoken to the team regarding your digital voice service. They are currently working on getting the service completed fully on our systems however this can take up to 48 working hours in a worst case scenario. In the interim you can connect your existing telephone to the green port on the back of your BT Smart Hub to use the digital voice service. "

Thanks, Graham

[jac_95]

Hi hwpa46,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

the phone socket on back of hub will not work until DV is active then you can if you wish connect old phone to hub