Thank you to BT staff

[PennyC]

I wanted to thank a BT employee for their exemplary customer service.  How do I do this please?  I don't have their name but I have my order number.

Thank you.

[Keith_Beddoe]

@PennyC 

Welcome to this user forum for BT Residential phone and broadband customers.

Was this someone visiting your property, or was it a customer service adviser on the phone?

[PennyC]

It was a customer service telephone assistant who sorted out my move to a new property.  The original order went very wrong but the persistence and daily updates to me were above and beyond normal service.  The problem was resolved and I move next week, porting my existing service.

I have been a BT customer for eons!  You have your issues sometimes but finding someone so good really encourages you to continue using the company.

[Keith_Beddoe · Accepted solution]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

You can message BT using the "message us" links on the help pages. They should be able to pass on your feedback.

https://www.bt.com/help/contact-bt

[MikeHales]

Great to hear you had a good experience, you can also go here: https://www.bt.com/help/account-and-billing/manage-account/bt-guides-thanks and we'll pass on your thanks directly to the guide.

[imjolly]

@MikeHales 

this thread is over 2 years old!

[gg30340]

I guess checking the date of threads is not one of his Specialist Knowledge 😄

[MikeHales]

Meow!
Just thinking this will come up for other, more current, folks and hopefully they'll come across it.

[gg30340]

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@MikeHaleswrote:

Meow!
Just thinking this will come up for other, more current, folks and hopefully they'll come across it.

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Good try for excusing not reading the date. Is the thread that the moderators posted and used on the forum

Want to say thank you to a BT colleague or guide? - BT Community

not more likely to be found than the one you posted on which has not been used except by you in two years.