URGENT - 97 year old grandparents left with no phoneline or emergency alarm due to BT Error.

[Tomwebb1723]

My 97 year old vulnerable grandparents have been left with no phoneline as a result of an error made by BT staff and as such their emergency response alarm to local services is also out of use. 

BT have admitted over the phone that they have accidentally cut off the phone line whilst amending their package (they were billing them for £90 a month but that's another matter) BT have said that it will take 72 hours to reactivate the phone line which unfortunately leaves 97 year old couple extremely vulnerable and without access to support, including their specially installed 24 hour crisis pull alarm. 

Please could a senior member of BT get in touch to rectify this ASAP, copy has already been sent to media outlets for morning print. 

[imjolly]

I have asked mods to help. They will post here tomorrow

[JohnC2]

Hi @Tomwebb1723, welcome to the forum and sorry that this has happened. I can understand your concern in this situation.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you.

Cheers

John