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Please edit out your phone numbers, as this is a public forum.
Sorry - I sent in a desperate attempt to resolve it is possible to remove my whole comment and I will call when the lines open @ 12?
I’ve worked out how to amend thank you
Are you a BT Business user, as a Google search seems to indicate that is a chimney sweep company?
BT Business users have their own forum https://business.forums.bt.com/
None of these forums go to BT itself, they are just a customer to customer forum.
Its also not always possible to port numbers between suppliers but your number belongs to BT, so I would give BT Business a call, and see if they can sort it out.
2086 68 | Allocated | BT | 2+8 | 26/05/1999 |