Unable to call Vodafone from Digital Voice

[Alan_Johnson]

I suspect I should be asking this question over at the Vodafone forum, but my parents were migrated to digital voice over a year ago, with no issues initially. In the last month or so, they have been unable to call vodafone mobiles. When a call is attempted, it rings once from the perspective of the caller before going to voicemail but on the mobile there is no missed call. We have checked that neither party has other blocked and we have tried rebooting the hub and phones to no avail. Has anyone had a similar issue and if so how did they get it resolved?

[jac_95]

Hi Alan_Johnson,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Leanne_T]

Morning @Alan_Johnson 

Thanks for coming to the community. 

If you have tried the steps on the Help page provided by @jac_95 I would suggest getting in touch with our broadband team. 

They can check everything at our end for you and let you know what is needed to get this sorted 🙂

Let us know how you get on. 

Leanne.