Unable to call ..

[Duchy]

Continuing my parents phone saga, they have in theory been given thier original number back. If I try & call it from my landline it comes back as number not recognised, if however I call it from my mobile it goes straight through. Any guesses ? Cheers Pete 

[VeteranISPUser]

Hi @Duchy   Firstly just checking that you are using the full number including the STD code. Who provides your landline?

[Duchy]

Hi i can confirm full number Including dialing code used on both - newly changed from Plusnet to BT,

[VeteranISPUser]

Hi @Duchy   So you are calling from a BT landline to a BT landline and it is not working.

[Duchy]

Hi my landline is Plusnet my folks BT & my mobile EE

[Michael_D]

Hi @Duchy.

I'm glad to hear that the landline number is back, but it definitely needs to be checked out a little more to see why you can't connect to it from your landline. If you get in touch with our tech team, they'll be able to take a look for you. 

Michael