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Message 1 of 6

Unable to call ..

Continuing my parents phone saga, they have in theory been given thier original number back. If I try & call it from my landline it comes back as number not recognised, if however I call it from my mobile it goes straight through. Any guesses ? Cheers Pete 

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Message 2 of 6

Re: Unable to call ..

Hi @Duchy   Firstly just checking that you are using the full number including the STD code. Who provides your landline?

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Message 3 of 6

Re: Unable to call ..

Hi i can confirm full number Including dialing code used on both - newly changed from Plusnet to BT,

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Message 4 of 6

Re: Unable to call ..

Hi @Duchy   So you are calling from a BT landline to a BT landline and it is not working.

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Message 5 of 6

Re: Unable to call ..

Hi my landline is Plusnet my folks BT & my mobile EE

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Message 6 of 6

Re: Unable to call ..

Hi @Duchy.

I'm glad to hear that the landline number is back, but it definitely needs to be checked out a little more to see why you can't connect to it from your landline. If you get in touch with our tech team, they'll be able to take a look for you. 

Michael

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