Hello, I was moved across to Digital Voice a few weeks back. I am able to receive calls from an EE/BT caller, but not from any other network. I can make calls out to any network. I have reported this to BT twice now as a fault. I have had an OpenReach engineer come out with the fault closed and the engineer telling me I need to speak to BT. I am told that a fault has been raised and it's being looked at but there are no open faults on my account. I'm at a loss with how to raise this such that is fixed. I am a BT Residential Customer with a smart hub 2. Can anyone help please?
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Where does the Cisco router come into it, are you a BT Business User?
I have removed this comment and revised.
So if you are a residential user using a BT Smart Hub 2, and are with BT and not EE, then its probably a porting issue, where some incoming traffic is not being directed to your destination.
If you are with EE, then you need to post on the EE forum.
Again, I have revised my question to be more specific. I am aware this is a porting issue (as it's called which is a mixes word confusing transfer and port - it's a BT network (Cisco) router gateway (SIP-T) configuration issue that just needs a BT network engineer to go into to modify a setting) Q. Can you assist ?
This is just a customer to customer help forum, everyone here, including myself, are just customers.
Porting issues when moving to BT Digital Voice are quite common, and there is a BT back office team which deal with this.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thank you. I have seen this issue on threads before, and being looked at by moderators. Many thanks.
Thanks for posting, I can help get this investigated for you.
I've sent you a private message asking for some more information.
Cheers
Stuart
Thanks for sending over the details @Chris_Fulthorpe
I'm glad I was able to get this sorted for you. Post back if you have any other problems.
Cheers
David