VIP list has disappeared since I unplugged digital voice handsets

[sallypoo]

So my mum is currently in hospital (for several weeks) and so to save money I've unplugged lots of electrical devices which aren't currently in use, including her Digital Voice telephone handsets.

I've been looking at her list of recent calls as I've been trying to rebuild her list of VIP contacts and blocking nuisance numbers, but have noticed this evening that I am unable to add numbers to the VIP list. Indeed I can't view it on the website either. Numbers which I know were on the VIP list (such as my own!) aren't shown in her recent calls as being VIP. 

Is this somehow connected with me unplugging the handsets? On the old analogue system this wouldn't of had any effect, but I'm struggling to think why else the VIP list would have vanished...

Any suggestions, gratefully received. 

[jac_95]

Hi sallypoo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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