Voice mail alerts

[Caher]

Hello,

I've just received my new digital home phone connected to my hub. However how in earth do I know if I have a voice mail message without having to constantly pick up the receiver to check?

Thanks

[jac_95]

Hi Caher,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Caher]

Well this does not answer my question.

[gg30340]

Just to clarify so that you are aware, despite the name "Voice Mail" it is actually just an answering machine and not a way of somebody sending you a "Voice Mail" or a message.

Obviously if you were in your property you would hear the phone ringing and answer the phone so a "Voicemail" or message would not be left on the answer machine. 

I am not sure how else you would expect to be notified whether or not you have a Voice Mail other than by picking up the phone and checking either by looking at the screen or listening to the dial tone .

You do not need to constantly check it, generally speaking you would only need to check if you have been out of your property or other wise indisposed and were unable to answer the phone your self and a "Voicemail" could have been left by a caller.

See the following link.

All about Voicemail for Digital Voice | BT Help

[licquorice]

I.e, exactly the same as any answering machine.

[barnpiece]

How do I know if I have a new message?

If you have a Digital Voice handset supplied with the service, the display will indicate the number of new voicemail messages that are recorded. To listen to your messages, simply press the casette key and follow the voice menu.

If you have a phone connected to the phone socket in the rear of the hub, when you have a new message you will hear an interrupted dial tone on the phone line. You will then need to dial 1571 and follow the voice menu to listen to your messages.

(from: All about Voicemail for Digital Voice | BT Help)

Richard