Voicemail digi essentials phone

[Peter_W]

Thanks for confirming that @5progface.

When you actually call 1571 to listen to your voicemail, does this give the actual number that called? 

Also if possible, have you had the chance to try connecting a different phone to see if the same issue occurs with this?

Peter

[5progface]

When I listened to the actual voicemail the number of the caller was read out as part of the message.
I do not have another phone to try.
It is probably the way that voicemail has been programmed.
Why not ask Techs at BT to call each other and see what happens.
Or ask them how the system is programmed.

[Peter_W]

@5progface I have Digital Voice myself and gave this a test, and it's not something I encountered. 

When leaving voicemail, the missed call history was always showing the number of the caller. 

If you get back in touch with our team they'll be able to check on how everything is configured at our end, but we can't rule out it being linked with the handset too.

Peter

[5progface]

This what I think is the sequence of events with voicemail.

Incoming call goes to voicemail.
System forwards call to recipients number. Which is then logged in recipients incoming calls log as their own number
.
Callers number is read out as part of voicemail message.

[5progface]

I'll wait until another call is sent to voicemail and check this again
Thanks for your reply

[5progface]

Received a call from a family member this afternoon.

The correct telephone number was shown on bt handset and in my online calls log.

I am now waiting for the next call to be forwarded to voicemail and check again.