Vulnerable customer

[JoFord]

My elderly mother has a fault on her landline 

she needs this as she lives alone and uses a lifeline alarm in case of emergency 

she cannot use a mobile 

I have reported the fault using BTs automated system but how can I let them know how urgently she needs this fixed 

[licquorice]

Call customer services  on 0330 1234 150

Is she registered with BT as a vulnerable customer?

[JoFord]

Thanks but I’ve already done that it just guides you to the automated system 

[licquorice]

You should be able to speak to someone on that number.

[JoFord]

No they send a text

[Devon_Dave]

This needs to be raised as an emergency welfare case with BT. Openreach will then arrange to attend the same day m

[licquorice]

@JoFord if you don't select any options, you will get to speak to an advisor.

[JoFord]

Thanks I think I’m making progress now

[DavidM]

Hi @JoFord and thanks for posting.

I've dropped you a private message if you need help. Just reply to that.

Cheers

David