Waiting times for Digital Voice activation.

[dofbeer]

Afternoon all.

Wondering if anyone here has recently joined BT and their situation with getting Digital Voice activated. 

I'm currently 5 days in and still don't have a working landline. Been onto chat and was told the exchange is at 98% completion and service will be activated in 24 hours, 3 days ago 🤔 Was told by CS that I'm entitled to compensation the tune of 5.64UKP for every day the service is inactive which is fair but now wearing thin.

Is there by any chance a dedicated number I could call to get this sorted?

[jac_95]

Hi dofbeer,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly · Accepted solution]

try phoning the FTTP TEAM who deal with digital voice 08005874787 and see if they can help