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Message 1 of 5

Welfare Team / Repair

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I desperately need someone's help.  My elderly housebound father has no landline at present with the "online chat service" informing me, after 50 minutes online, that the issue had been escalated to the Welfare Team and received this email:

Hello,
We have raised the Welfare emergency case, you will get an update by next 24 working hours and we will get it fixed.Thanks,
BT

I have received no communication from the Welfare Team, have no method of contacting them and it is now 24 hours after receipt of this email and still no update or repair.

The issues with the landline have been ongoing since 19 March 2023.

Please can someone help me by advising how I can reach this Welfare Team,

Thank you

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Message 2 of 5

Re: Welfare Team / Repair

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Hi. I have flagged this post for the Mods to take a look. 

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Message 3 of 5

Re: Welfare Team / Repair

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Thanks Dave
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Message 4 of 5

Re: Welfare Team / Repair

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Hi @Fiona27 and thanks for posting.

I'm sorry your dads line is out of service. I'll be happy to take a look at that for you. Please check your inbox for my message and drop me over a reply.

Cheers

David

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Message 5 of 5

Re: Welfare Team / Repair

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Thanks for speaking with me tnis evening @Fiona27 .

I'm really glad to hear your dads line is back up and running, I know how concerning this has been for you. If there are any other problems please get in touch and we'll be happy to help.

All the best

David

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